Personal data is information that can be used for your identification. This information is, for example, your name, address, postal code, date of birth and gender, IP address, phone number or your e-mail address, payment information ...
Information that is not directly related to your actual identity (such as favourite websites or number of website users) does not fall into this category.
We collect personal data on enquiries and booking of tourism services through the call centre, website, application, online chat, when you pay for services, as well as when you participate in prize games or subscribe to Newsletter. We also collect personal data every time you visit our website.
The following categories of personal data are collected in particular:
Your data can be used for the following purposes:
Your personal data is processed solely on the legal basis for processing. The legal basis depends on the purpose in accordance with which we obtained the data. We obtained your data either as a customer or as a subscription to Newsletter, or upon acceptance of voucher or participation in a prize game.
In most cases, your personal data is processed to fill out your travel contract.
Personal data can also be processed for:
We will not keep your data longer than necessary to fulfil the purpose for which it is processed. To determine the appropriate retention period, we take into account the extent, nature and sensitivity of personal data, purposes for which the data is processed, and whether these purposes can be achieved by other means.
When determining the retention period, legally prescribed time limits must also be considered, such as the Value Added Tax Act, general limitation period, and time limit for handling complaints.
When we will no longer need your personal data, we will safely delete or destroy it.
Your personal data may be provided to the following third parties for the purposes described in this policy:
The agency offers tourism services around the world, which makes it necessary, from time to time, to send personal data to third parties under the first indent also outside the European Economic Area (EEA) to implement the travel contract. Since the protection of personal data is not as high as in the EEA, we require all service providers to process the data safely and in accordance with the data protection laws of the Republic of Slovenia and the EU.
In order to ensure the legality of data transmission outside the EEA, we use standard means of data protection outside the EEA.
We expressly declare that we do not sell any data, especially personal data, to third parties.
When storing and disclosing your personal data, we follow strict security procedures and protect it against accidental loss, destruction or damage. All websites of OBS d.o.o. or website using OBS d.o.o. technology, and in particular the data you provide to us, is protected by the SSL (Secure Socket Layer). SSL is a standard industrial method for the encryption of personal data and credit card information so that it can be safely transmitted over the internet.
Payment information is transmitted via SSL through dedicated network infrastructure (MPLS).
Regarding data protection relating to your credit card, we would like to expressly warn you that upon online payments, this information should be entered exclusively in dedicated booking form fields. Safe handling of your data can only be provided if you also comply with the intended input method.
We may disclose your data to third parties solely in accordance with the purposes set out in this policy. All third parties are required to have appropriate technical and operational security measures to protect your personal data pursuant to the Personal Data Protection Act and GDPR Regulation.
Under certain circumstances, you have the right to:
To claim any of the rights mentioned above, please send an application by e-mail to cs@mountvacation.com or by regular mail to OBS d. o. o., Letališka cesta 29, 1000 Ljubljana.
You do not have to pay a fee for accessing your personal data or exercising any other right. However, a reasonable fee may be charged if your request for access is manifestly unfounded or excessive. Alternatively, in such circumstances, we refuse to fulfil the request.
In case of exercising the rights under this title, we may need to ask you for certain information that will help us to confirm your identity, which is only a security measure that ensures non-disclosure of personal data to unauthorised persons.
When visiting our website, your computer stores information in the browser software in the form of cookies. Cookies store information about your website use, which is then used by OBS d.o.o. The use of cookies makes it easier for you to use features, as we recognise your computer on further visits, which simplifies the possible re-entry of data.
Cookies we use (small files containing configuration information) help us to determine the frequency of use and the number of users on our website and allow you to utilise our service fully. Furthermore, on the basis of these cookies, OBS d.o.o. can send you personalised information via e-mail to notify you about booking, specific products or sales campaigns, and to recommend products or services that you may find interesting.
Most browsers are configured to accept cookies automatically. Nevertheless, you can turn off cookies or set your browser to notify you about sending cookies at any time. Also, there is a possibility that you can delete your stored cookies from your hard drive at any time.
The use of cookies is necessary to make a booking. You can use our services to a limited extent without cookies.
Edit cookies and browser settings
If you want to delete cookies or restrict them, you can set limits in your web browser.
To help you, we can offer links to websites:
For more information on how cookies and targeted marketing affect you, visit the following websites: www.youronlinechoices.eu and www.allaboutcookies.org.
We use tracking software to track traffic patterns and website use, which helps us to develop the design and layout of the website. This software does not allow the recording of personal data about passengers.
With every access to the content of our online offer, general information is automatically saved (e.g., the number of visitors and the duration of the visit on individual pages etc.). This data is not personal and is, therefore, processed in an anonymous form. We use this type of data exclusively for statistical purposes and optimisation of our online offer.
This website is using Google Analytics, which is Google Inc.'s online analytics service. (»Google«). Google Analytics uses so-called »cookies«, text files that are stored on your computer and allow you to analyse your website use. Information about your use of this website (including your IP address) that a cookie acquires will be transferred to Google’s US server where information is then stored.
Google will use this information to analyse your website use, to generate reports about the activities of a website for website operators and to provide other services related to the website and internet use. If necessary, Google will provide such information to third parties, to the extent legally required, or if third parties process such data on Google’s behalf. Google will not merge your IP address with other Google information in any way. You can disable the installation of cookies by setting up your browser’s software properly. However, we must remind you that in this case, you may not be able to utilise all the features of this website fully. By using this website, you declare that you agree that Google processes collected personal data in the manner described and for the purpose stated above.
Our website uses the anonymisation feature provided by Google Analytics. In this context, IP addresses are stored and processed only in an abbreviated form, so that they cannot be linked to the identity of a particular person.
Google Analytics data also allows targeted displaying of advertising messages across the entire World Wide Web where Google owns or leases its ad positions.
OBS d.o.o. uses different plug-ins to provide a better user experience. You can also disable plug-ins in your browser.
Our online offer may contain links to other websites. This Privacy Statement does not apply to other providers. Since we have no influence on whether their operators respect the provisions on data protection, we also assume no responsibility for the correctness, promptness and completeness of the information they provide on their websites.
We advise you to read their Data Protection Policy as their policy can be different from ours.
OBS d.o.o. is responsible for storing and processing personal data, and at the same time, as a licensed travel agency and travel organiser, the service provider.
If you have any questions or if you want to tell us your wishes or comments regarding data protection, please send an email to cs@mountvacation.com.
Due to changes in the legislation in the field of personal data protection, we have to adapt the provisions that apply to it from time to time. We will keep you informed about any news. We encourage you to look at this policy occasionally.
Website manager
OBS d.o.o., Letališka 29, 1000 Ljubljana
ID za DDV: SI78839068